Returns & Exchanges
1.No hassle 30-day returns & exchange policy
We’re Striving To Make All Our Customers Happy And Satisfied With Every Purchase At HOLYGRIP. However We Fully Understand That Sometimes You Need To Return Or Exchange Your Orders, For Reasons Such As Wrong Color Or Size. Therefore, We Are Offering Hassle-Free Easy 30-Day Returns & Exchanges.
2.1 Please Make Sure That Your Returns And Exchanges Should Be Unworn, Unwashed, Undamaged, Tags Intact And In Original Condition.
2.2 Please Note That We Cannot Process Any Returns Or Exchanges Without Prior Notification To Our Customer Service.
3.Free exchanges & returns
3.1 Mis-Shipped Products. It Means That HOLYGRIP Shipped The Items Different From What Customers Ordered. After Confirmation, You Can Request Either A Free Exchange Or Return. We Will Be Responsible For The Shipping Cost For Exchange And Full Refund For Return Which Postage Fee Is Included
3.2 Wrong Color And Size. If HOLYGRIP Shipped The Items With Wrong Colors Or Sizes, After Confirmation, You Can Either Request A Free Exchange Or Return. We Will Be Responsible For The Shipping Cost For Exchange And Full Refund For Return Which Postage Fee Is Include
3.3 Defective And Damaged Products. If You Believe That Your Return Falls Into This Category, Please Provide Photos Of The Defective Items Via Email support@HOLYGRIP.com Or Obtain "Proof Of Damage" Documentation From Your Delivery Carrier For Damaged Products And Include It In The Returned Package.
4.Returns & exchanges we don't accept
4.1 Minor Color Difference. Due To The Light Conditions While Product Photos Were Taken And The Settings Of Your Computer, The Product May Arrive Slightly Different From What Displayed On Our Website. We Do Not Take This Case As Wrong Or Defective Products And Thus, Do Not Accept Returns Or Exchanges.
4.2 No Returns And No Exchanges For Personal Care Items, Including Sleepwear And Lingerie Due To Hygienic Reasons And Customized Products.
5.Easy return procedures
5.1 Submit a return request via email within 30 days upon receiving your order. Please include an explanation and photographs stating the reasons for your return.
5.2 Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx;the normal economic Post Office service would be just fine. Please keep the tracking number safe.
5.3 All the return item(s) will go through inspections. We will process the refund after we confirm that the product has the problems as you described. It usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
we reserve the right not to process the refund if they are returned in unacceptable condition.
About Shipping Cost & Handling Fees
If your order arrives damaged, defective or we ship the wrong products, HOLYGRIP will be responsible for shipping costs both ways.
For other circumstances, you need to pay for the shipping costs both ways, please understand.